Sale Conditions, Returns & Refunds
We are dedicated to providing the best customer satisfaction possible. We will happily refund or replace any defective item.
Wescom products are sold as described in its webshop OEM part numbers are provided for reference purposes only. All prices are €, excl. VAT. Errors reserved. Delivery subject to availability.
Web Orders – Items over 1,500 Euro will not be sold via our online Credit Card System. These will always be by Bank Transfer or another acceptable method. Claims for shortages, defective or wrong parts received must be made within 24 hours of receipt of goods. However, if returned after 7 days we will charge a restocking fee of 20% of the order. The reason is that we automatically re-order the product within 3 days of sale thus a return then causes an overstock situation.
Verbal Orders – We reserve the right to charge a restocking fee on verbal orders where no part or Product Number is given & despite acting in good faith the item shipped is incorrect–to avoid this situation please order via the webshop if at all possible. Order on the web sees what you will get, avoid costly mistakes.
Where we have supplied parts correctly according to part number, then any request for a return or a refund will be handle entirely at our discretion and will depend upon our stock levels.
Parts ordered specially for a customer are not returnable-unless faulty, when we will do our utmost to replace the faulty part in the shortest possible time. This depends too on the co-operation of our customer. Should a special order be delivered where our supplier has made a mistake or mis labelled the part –we reserve the right to resolve the problem by supplying the correct part if it is available or making a refund less our costs involved in such a situation.
All pictures and images in our website are representative only. Please enquire for more information.
We do not pay the costs for shipping returns back to our location. Within 20 days of receipt of your order, you may return products that:
- Are in their original packaging
- Have original manufacture information
- Are not used, installed, or disassembled
- Are not damaged due to incorrect installation, or by lightning.
- Do not have missing parts, hardware, or instructions
- Are not soiled in any way, product, or packaging
The following are not returnable, except for warranty repair or replacement:
- Special Order Items
- Second-hand parts always sold as is, no warranty, implied unless given in writing
- Books, Posters, or Automotive repair manuals
- Electrical Parts and Components
Once we have received your return, conducted an inspection of the return, and confirmed that your return meets the above criteria, a refund for the parts sales amount will be issued in accordance with the above terms. All applicable sales taxes will also be refunded. Shipping charges cannot be refunded.
No Exchanges or refunds will be made after 30 days of purchase. No Returns allowed unless authorized with a Return Authorization Number.
*ALL RETURN AUTHORIZATION NUMBERS ARE VALID FOR 30 DAYS FROM THE DATE AUTHORIZED* Authorized returns must be prepaid. COD shipments will not be accepted. ALL Returns are subject to a 20% restocking fee. Claims for shortages must be made within 24 hours of receipt of goods.
Claims on alleged faulty parts
Claims on alleged faulty parts ( which have been installed ) are strictly limited to that part supplied by us and proven to be faulty. No claim for alleged subsequent damage will be entertained. Only professionally installed components will be considered for claim. The claim if agreed is strictly limited to the replacement of the faulty item. Shipping and other costs cannot be entertained.
Wescom reserves the right to add a small-order surcharge.
FREIGHT CLAIMS: ALL goods shall be considered to be delivered to the purchaser when they are placed in the hands of the carrier and consigned to the purchaser. All claims of loss, damage or destruction must be made by the purchaser to the carrier.
The parts may be dangerous and may cause injury if used for any purpose other than intended, or otherwise misused.
They may also be dangerous and may cause injury if modified, redesigned, or altered before use.
Wescom will not assume any liability and will not pay you for any injuries caused to you or others by any misuse, modification, redesign, or alteration of our products.
Wescom Ireland are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018.
Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised shopping experience.
We have published this notice to help you understand how and why Wescom Ireland collect information from you, who we share your information with, why and on what basis and what your rights are.
The Wescom Team.